FAQs
If you don't find the answer you are a looking for below then please feel free to call our team!What makes your company different from other property managers in Phuket?
We combine luxury hospitality standards with local expertise, offering personalized service, transparent reporting, and a guest-first approach that maximizes both occupancy and owner satisfaction.
Is housekeeping included in my stay?
Yes, professional cleaning and fresh linens are included before your arrival. Mid-stay cleaning is available upon request.
Do you provide airport transfers?
Absolutely — we offer private airport pick-up and drop-off for a seamless arrival and departure.
What’s included in my stay?
Your stay includes housekeeping, fresh linens, toiletries, Wi-Fi, and 24/7 guest support. Many properties also offer pools, kitchens, and outdoor areas.
Do you offer early check-in or late check-out?
We do our best to accommodate requests based on availability. Please let us know in advance, and we’ll confirm as soon as possible.
What is your cancellation policy?
Our cancellation policy varies by property and season. You’ll find the exact terms listed at the time of booking.
Is there a security deposit?
Some properties may require a refundable security deposit. You’ll be informed of the amount and terms before booking.
What if something breaks during my stay?
Please notify us immediately. Our team will respond quickly to resolve the issue and ensure your comfort.
How do I check in to the property?
Check-in instructions will be sent to you before arrival. We offer either self-check-in or personal welcome service, depending on the property.
What amenities are available?
Amenities vary by property but may include private pools, kitchens, washing machines, smart TVs, BBQ areas, and more. Full details are listed on each property page.